FAQ

  • I have never ordered dance shoes before, how can I know my correct size?
    Please order in American shoe sizes only, so please don't guess.  Advise us of your American street shoes size and we will do the rest.
  • What if the shoes don't fit properly or I don't like them?

    For Phone/Online/Mail Order customers only - please return the shoes as new (unworn) within 21 days of receipt and place a note inside the box with specific instructions.


    For customers who purchase shoes in our store having tried the shoes on, returns must be made within 30 days of purchase for a store credit only.

  • Do you ship COD?
    No, not at any time.
  • If I return the shoes, is it my responsibility to pay the shipping charges?
    Yes, that is your responsibility. 
  • If I have only worn the shoes once, can I return them?
    No, only totally unworn as new shoes will be accepted for return or exchange.
  • If I send the shoes back and they get lost is that my responsibility?
    Yes, it is. For your protection, we recommend you obtain a tracking number and/or insurance when you ship your items to us.
  • If I return the shoes for a refund are my shipping charges refunded?
    No, that is your responsibility.
  • If I need a pair of shoes very fast, what is the best way to order?
    Please call us with a credit card in hand.  We can check our inventory and if we have the shoes in stock, we can ship immediately.
  • Do you have a Professional discount?
    Yes, to full time Professionals with certification.
  • Do you offer a Student discount?
    Not usually.
  • May dance shoes be worn outdoors?
    It is not advisable because of the delicacy of the non-slip soles, and please do not get the soles wet - you will ruin them.