Incorrect Product or Style Delivered
Our Customer Service team and manufacturer reps are in constant communication to ensure that the product you ordered is delivered to your satisfaction in the style/size/color you selected. If, upon inspection, you discover that the incorrect product has been shipped to you, please contact our Customer Service department immediately, to arrange a replacement or a full refund.
Returns for Reasons Other than our Error
DanceShoesStore.com is committed to helping you enjoy your dance life by bringing the convenience of the Internet and the quality dance shoes & dancewear together to create a truly superior shopping experience. We make every effort to help you make an informed purchase decision by providing you with complete product information.
However, if you decide you would like to return an item for any reason you may do so within twenty one (21) days of the delivery of your order. Please fill out the Return/Exchange Form and return it with the shoes to us. NO RETURNS ACCEPTED AFTER 21 DAYS FROM ORIGINAL SHIP DATE. We do not exchange or refund worn shoes, when trying on your shoes, we recommend that you try them on a soft carpet.
USED OR SOILED SHOES AND SHOES WITH SOILED SOLES CANNOT BE RETURNED FOR REFUND, CREDIT OR EXCHANGE.
Only totally unworn as new shoes will be accepted for return or exchange.PLEASE TRY ON YOUR SHOES ON A CLEAN, SOFT SURFACE TO PREVENT SOILING OF THE SUEDE SOLES. SHOES WITH SOILED SOLES OR SHOES WHICH HAVE BEEN USED ON A HARD SURFACE CANNOT BE RETURNED FOR REFUND, CREDIT NOR EXCHANGE.
We guarantee against manufacturer's defects within 30 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, please contact us. We recommend that you always try your new shoes on over a soft, clean surface. This will help prevent soiling the suede soles of the shoes. Unused shoes must be returned within 21 days with a copy of the packing slip and a letter stating refund or exchange. Refund will be subject to a $15.00 restocking fee per pair (starting Jan 1, 2008). Returns for exchange will not be subject to the handling fee but will be required to pay the shipping fee of $9.00 per pair with a U.S. shipping address. You will also be responsible for shipping and packaging charges both to and from your location for returns not as a result of our error. You must fill out the Return/Exchange Form before any returns.
The following items are not returnable or refundable: all custom or special order items; all shipping charges.
Refunds for authorized returns will be issued (less the restocking fee and shipping charges) within 5 - 14 days of the Dance Shoes Store's receipt of the merchandise in its original resaleable condition.
Special Order Item
Special orders require pre-payment. They are non-refundable and non-returnable and are delivered between 4 weeks to 6 weeks after receipt of payment. Please call for more information.